Job Description
We are seeking motivated and empathetic individuals to join our award-winning call center team in Milwaukee, WI. As a Customer Service Representative, you will be the voice of our brand, handling inquiries and providing exceptional support to our valued clients.
We offer immediate hire opportunities and comprehensive paid training to ensure you have the skills needed to succeed. No prior experience is necessary—we provide the tools, technology, and support you need to build a rewarding career.
Why join us?
- Competitive hourly pay ($18.00 - $22.00)
- Full benefits package (Medical, Dental, Vision)
- Paid training and career advancement opportunities
- Supportive team environment
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Listen to customer inquiries and provide accurate information regarding products and services.
- Process orders, account changes, and returns efficiently using our CRM software.
- Document all interactions accurately in the customer database.
- Identify and escalate complex issues to the appropriate department.
- Maintain a professional and positive demeanor in every interaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work flexible shifts, including evenings and weekends.
- Strong problem-solving abilities and a customer-first attitude.