Job Description
Launch Your Career in Customer Service with Paid Training!
Are you looking for Call Center Jobs in Orlando, FL that offer growth and stability? Horizon Contact Solutions is seeking motivated individuals to join our dynamic team. We specialize in no experience jobs that provide comprehensive paid training to help you succeed. Whether you are looking to start a new career or advance in the customer service industry, this is your opportunity.
Why Choose Us?
- Paid Training: We invest in our employees. No prior experience required.
- Competitive Pay: Earn a competitive hourly rate plus performance bonuses.
- Flexible Schedule: Full-time and part-time shifts available to fit your lifestyle.
- Career Growth: Clear paths for advancement within the company.
Join us and become part of a team that values your potential and rewards your hard work.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently, aiming for a high first-call resolution rate.
- Provide accurate information regarding our products, services, and account details.
- Process orders, changes, and returns accurately using our CRM software.
- Identify and document customer feedback, issues, and suggestions to improve service quality.
- Collaborate with team leads and other departments to ensure customer satisfaction.
Qualifications
- High School Diploma or GED equivalent required.
- No prior customer service or call center experience is required; we provide the training.
- Must be at least 18 years old.
- Basic computer skills and ability to navigate multiple windows simultaneously.
- Strong verbal communication skills and a clear speaking voice.
- Ability to work in a fast-paced environment and meet performance metrics.