Job Description
Join Texas Connect Solutions and launch your customer service career today! We're seeking enthusiastic part-time Customer Service Representatives to join our award-winning call center team in Dallas. Enjoy flexible scheduling, competitive pay, and comprehensive training – with immediate start opportunities available. Help us deliver exceptional service to clients across Texas while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and speed
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills (30+ WPM)
- Reliable transportation to our Dallas facility
- Available to work flexible shifts including evenings/weekends