Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences with the added benefit of weekly pay. This full-time position offers stability, growth opportunities, and a supportive work environment. As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our reputation for excellence. No nights or weekends! Enjoy competitive pay, comprehensive training, and a career path with advancement potential. Apply today to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer challenges
- Meet performance metrics including CSAT scores and resolution rates
- Identify upsell opportunities to enhance customer retention
- Participate in continuous training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a BPO or retail setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with a customer-first mindset
- Ability to type 40+ WPM with high accuracy
- Reliable transportation and punctuality for on-site shifts