Job Description
Join our award-winning team at Innovate Solutions Group! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Charlotte, NC. As a key member of our client experience team, you'll deliver exceptional support while advancing your career in a dynamic, growth-oriented environment.
Why Join Us?
- Competitive salary + performance bonuses
- Comprehensive benefits package (day 1!)
- Clear career advancement path
- Modern downtown Charlotte office
- Industry-leading training programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage high-volume interactions while maintaining quality standards
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Meet/exceed daily performance metrics (AHT, FCR, CSAT)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to thrive in fast-paced, metric-driven settings
- Strong computer navigation and multitasking abilities
- High school diploma or equivalent; degree preferred
- Flexibility to work evenings/weekends as needed
- Positive attitude and team player mentality