Job Description
Join Our Team at Charlotte's Premier Call Center!
Apex Solutions Group is hosting an exclusive hiring event for motivated individuals to join our award-winning customer service team in Charlotte. As a leader in outsourced customer experience, we offer competitive pay, comprehensive benefits, and clear career advancement paths.
Why Work With Us?
- Starting pay: $18-$24/hour + performance bonuses
- Full benefits package (health/dental/vision)
- Tuition reimbursement program
- Paid training and career development
- Modern, collaborative work environment
Hiring Event Details:
Date: Saturday, June 15, 2024
Time: 10:00 AM - 2:00 PM
Location: 3500 Glenwood Ave Suite 200, Charlotte, NC 28205
Bring your resume and be prepared for on-site interviews. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Flexibility to work evenings/weekends (as needed)
- Positive attitude with customer service focus
- Reliable transportation to our Charlotte facility
- Pass background check and drug screen