Job Description
Join our award-winning customer service team at NexGen Solutions Inc. in Charlotte, NC! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences. As a Customer Service Representative, you'll be the frontline voice of our brand, ensuring client satisfaction while growing your career in a supportive, tech-driven environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution time
- Identify opportunities to improve customer workflows
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude with resilience under pressure