Job Description
Join our award-winning customer experience team in Chicago! We're hosting an exclusive hiring event for motivated Customer Service Representatives. This is your opportunity to launch your career with a Fortune 500 company offering comprehensive benefits, growth opportunities, and a dynamic work environment. Event Details: October 20, 2023 | 9 AM - 4 PM | 500 N Michigan Ave, Chicago, IL 60611. What We Offer: Competitive salary, health benefits, 401(k) matching, paid training, and advancement pathways. Why Nexus Solutions? Named one of Chicago's Top 100 Employers 3 years running!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex account issues
- Document all interactions in compliance with company policies
- Identify upsell opportunities through needs-based conversations
- Maintain average handle time of 6 minutes or less
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and drug screen