Job Description
Join Our Award-Winning Team in Miami!
Miami Solutions Group is hosting an exclusive hiring event for passionate Customer Service Representatives. We're seeking dynamic individuals to deliver exceptional experiences to our diverse clientele in the vibrant heart of Miami. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, fast-paced environment. On-the-spot interviews available! Bring your resume and enthusiasm to our open house event.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvements through feedback and analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills in English and Spanish (bilingual a plus)
- Ability to multitask in high-volume settings with calm demeanor
- Proven problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends/holidays