Job Description
Join Our Growing Team in Cleveland, Ohio!
We are looking for passionate individuals to join our Customer Service department. We offer comprehensive paid training, competitive pay, and a supportive work environment. If you are ready to start a new career with immediate opportunities, we want to hear from you.
Responsibilities
- Handle Inbound and Outbound Calls: Assist customers with inquiries, orders, and account information in a professional and timely manner.
- Resolve Customer Issues: Investigate and troubleshoot problems to ensure customer satisfaction and retention.
- Product Knowledge: Learn and demonstrate in-depth knowledge of our products and services to provide accurate assistance.
- Data Entry: Maintain accurate and up-to-date customer records within our CRM system.
- Communication: Clearly communicate complex information to customers with varying technical backgrounds.
- Team Collaboration: Work closely with team leads and other departments to resolve escalated issues.
Qualifications
- High School Diploma or GED: Required for all positions.
- Strong Communication Skills: Excellent verbal and written communication abilities.
- Computer Proficiency: Basic to intermediate computer skills and typing speed of 35+ WPM.
- Problem-Solving: Ability to think critically and find solutions to customer problems.
- Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.
- Professionalism: Ability to remain calm and polite under pressure.