Job Description
Join our award-winning customer service team at Columbus Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking dynamic full-time careers in the heart of Ohio. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to valued clients while enjoying comprehensive benefits, growth opportunities, and a collaborative work environment.
Why Join Us?
- Competitive hourly wages with performance bonuses
- Comprehensive health, dental, and vision coverage
- Paid time off and company holidays
Our 3-day hiring event offers on-the-spot interviews, same-day offers, and exclusive welcome bonuses for qualified candidates. Don't miss this opportunity to launch your career with a leader in the customer service industry!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve complex issues using multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and FCR
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs to enhance skills
- Identify upsell opportunities to drive business growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset
- Ability to pass background check and drug screening