Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're hosting an exclusive hiring event for motivated Customer Service Representatives in Columbus, OH. As a key member of our support ecosystem, you'll deliver exceptional service to Fortune 500 clients while advancing your career in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities.
Why Join Us?
- Immediate full-time positions with day-one benefits
- Industry-leading training and certification programs
- Modern downtown office with flexible scheduling
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases accurately in Salesforce CRM while maintaining SLA compliance
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities through consultative problem-solving
- Maintain detailed knowledge of company products and policies
- Participate in weekly performance reviews and coaching sessions
- Support new hire training as a peer mentor
Qualifications
- Minimum 2 years customer service experience in B2B environment
- Proficient with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask across 3+ communication channels
- Problem-solving mindset with analytical approach
- High school diploma or equivalent (college degree preferred)
- Availability for evening/weekend shifts during peak seasons