Job Description
Join our award-winning call center team in Philadelphia and start earning weekly! CityConnect Solutions is hiring passionate individuals for immediate full-time roles with competitive pay and growth opportunities. Enjoy a dynamic environment where your communication skills shine while helping local businesses thrive. We offer comprehensive training, flexible scheduling, and a supportive team culture. Pay every Friday!
Responsibilities
- Handle inbound/outbound calls for local clients with professionalism
- Resolve customer inquiries and provide accurate information
- Document interactions in CRM systems with precision
- Meet daily performance metrics and quality standards
- Collaborate with team members to improve service delivery
- Participate in ongoing training sessions
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication abilities
- Ability to work flexible shifts including weekends
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset