Job Description
Join our award-winning customer service team at Global Solutions Inc. during our exclusive Columbus hiring event! We're seeking passionate individuals to deliver exceptional support experiences while growing their careers in a dynamic environment. As a leader in B2B SaaS solutions, we offer comprehensive training, career advancement pathways, and a culture that values innovation and work-life balance. Event Details: October 15th, 10 AM-4 PM at our downtown Columbus headquarters. Walk-ins welcome! What We Offer: Competitive hourly wages, health/dental/vision benefits, quarterly performance bonuses, flexible scheduling, and tuition reimbursement. Why Join Us? Ranked among Ohio's Top 100 Workplaces for 3 consecutive years with 92% employee satisfaction rating.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution rate >90%
- Document interactions in CRM system while maintaining 99.5% data accuracy
- Upsell premium services during customer interactions exceeding monthly targets
- Collaborate with technical team to resolve complex escalations within 24 hours
- Participate in weekly performance coaching and product knowledge workshops
- Maintain positive CSAT scores above 4.7/5.0 through empathetic communication
- Contribute to process improvement initiatives reducing average handle time by 15%
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Proficiency in CRM platforms (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional active listening skills with conflict resolution certification preferred
- Ability to type 45+ WPM with 98% accuracy during live interactions
- Flexible availability including evenings/weekends during peak seasons
- Associate degree or equivalent professional certification required
- Bilingual (English/Spanish) candidates receive 10% salary premium