Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is currently hosting a Hiring Event in Columbus, Ohio, and we want to meet you!
We are seeking dedicated Customer Service Representatives to join our growing team. In this role, you will be the friendly voice of our brand, helping our clients resolve issues and achieve their goals. We offer a supportive environment, competitive pay, and opportunities for rapid advancement.
Why Join Us?
- Competitive hourly pay ($16.00 - $22.00/hr)
- Comprehensive training programs
- Modern, inclusive workplace culture
- Advancement opportunities into Team Lead roles
Don't miss this chance to kickstart your career in customer service. Apply today to secure your interview slot at our Columbus event!
Responsibilities
- Manage high-volume inbound and outbound customer interactions via phone, email, and chat.
- Resolve customer inquiries and complaints with patience and professionalism.
- Process returns, exchanges, and account modifications accurately and efficiently.
- Document all customer interactions and account changes in our CRM system.
- Collaborate with cross-functional teams to improve customer satisfaction scores.
- Stay updated on product knowledge and policy changes to provide accurate support.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, retail, or hospitality (1+ years preferred).
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to navigate multiple software systems.
- Ability to de-escalate difficult situations and remain calm under pressure.
- Reliable internet connection and quiet workspace for remote or hybrid shifts.