Job Description
Join our dynamic support team at ConnectHub Solutions and become the voice of our customers! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences from our vibrant Austin headquarters. This full-time role offers immediate start for candidates ready to make an impact in a fast-paced tech environment. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation and customer-centricity.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to escalate complex problems
- Maintain product knowledge through continuous training modules
- Monitor chat queues with average response time under 90 seconds
- Identify trends and suggest process improvements
- Support multiple digital platforms including web and mobile apps
Qualifications
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication skills with professional tone
- Ability to type 60+ WPM with high accuracy
- Proficiency in Zendesk, Intercom, or similar support platforms
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including weekends
- Must be authorized to work in the United States