Job Description
Join our award-winning team at Innovate Solutions Inc. as a Customer Service Representative! We're hosting a exclusive hiring event on October 15th to fill multiple customer-focused roles. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike!
Why join us? • Industry-leading training program • Career advancement opportunities • Flexible scheduling options • Health/dental/vision benefits • Paid time off • 401(k) matching • On-site parking • Modern downtown Columbus workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer records in CRM system
- Identify upsell opportunities to enhance customer experience
- Meet/exceed monthly performance metrics (AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience (or equivalent training)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Positive, solution-oriented mindset
- Basic math skills for order processing
- Ability to pass background check/drug screen