Job Description
Join Austin's fastest-growing call center and transform your career with daily pay! ConnectCare Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences while earning same-day pay. No experience? No problem! Our comprehensive paid training program equips you with all necessary skills.
Why Choose Us?
- Daily pay options via PayActiv®
- Free paid training (2-week intensive program)
- Health/dental/vision benefits for full-time roles
- Clear career advancement path
- Modern downtown Austin workspace
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in Salesforce CRM system
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Adhere to HIPAA and PCI compliance standards
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to type 35+ WPM
- Proficient with Windows OS and web applications
- Reliable transportation to downtown Austin
- Pass criminal background/drug screening
- Must be authorized to work in the US
- Customer service experience preferred but not required