Job Description
Join our award-winning team as a Customer Service Representative in Dallas, TX! We offer competitive hourly pay with daily payout options, comprehensive paid training, and a supportive environment where your growth matters. As a key player in our client experience team, you'll resolve inquiries, build lasting relationships, and contribute to our mission of excellence. Enjoy modern amenities, flexible scheduling, and opportunities for advancement. Apply today to start your career with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify upsell opportunities to enhance customer experience
- Participate in weekly coaching sessions to refine skills and knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and commitment to continuous learning
- Bilingual (English/Spanish) certification a plus