Job Description
Join DailyPay Solutions and transform your career with daily pay and 100% remote work! We're seeking passionate Customer Service Representatives in Nashville, TN to deliver exceptional support while enjoying financial flexibility. No more waiting for payday—get paid daily for your hard work!
As a key member of our support team, you'll resolve customer inquiries, troubleshoot issues, and build lasting relationships—all from the comfort of your home. Our cutting-edge technology and comprehensive training ensure your success in this high-impact role.
Why DailyPay?
• Same-day pay via our proprietary platform
• Health benefits, PTO, and retirement plans
• Career growth opportunities in a rapidly expanding company
• Flexible schedule with core hours (9 AM - 5 PM CST)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot billing/payment issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (AHT, FCR, CSAT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in call center or support role
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication in English
- Quiet home office with high-speed internet
- Ability to work flexible hours including weekends
- High school diploma or equivalent (college degree preferred)