Job Description
Join our award-winning customer service team and experience the freedom of daily pay! Apex Support Solutions is seeking dedicated Customer Service Representatives for our Raleigh, NC location. No more waiting for weekly paychecks – access your earnings daily through our secure payment portal. As a key member of our client support team, you'll deliver exceptional service while enjoying comprehensive benefits and career growth opportunities. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed