Job Description
Join Daily Pay Solutions as a Customer Service Representative and enjoy the freedom of daily pay! We're hiring passionate professionals in Louisville to deliver exceptional support to our clients. This full-time role offers competitive compensation, comprehensive benefits, and a dynamic team environment. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of making work-life balance achievable. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing, technical, and service inquiries using proprietary CRM systems
- Document interactions accurately in customer databases for compliance
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to master product updates
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for rotating weekends and holidays
- Must pass background check and drug screening