Job Description
Join Coastal Connect Solutions as a Customer Service Representative and enjoy the flexibility of daily pay! We're seeking dedicated professionals to deliver exceptional support to our clients in a dynamic, fast-paced environment. No experience necessary – we provide comprehensive paid training to set you up for success. This full-time position offers competitive hourly rates and the opportunity to grow your career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and resolution
- Collaborate with team members to improve service standards
- Identify and escalate complex issues to senior staff
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service mindset with problem-solving aptitude
- Reliability and punctuality
- Positive attitude and team-oriented approach