Job Description
Join our award-winning team as a Local Customer Service Representative in sunny San Jose, CA! We're seeking empathetic professionals to deliver exceptional support while enjoying our industry-leading daily pay system. No experience? No problem! We provide comprehensive paid training to launch your career in customer service. Enjoy flexible scheduling, competitive benefits, and a vibrant workplace culture focused on growth and recognition.
Why ConnectCare Solutions?
- Daily pay options (get paid the next day!)
- Free paid training program
- Health/dental/vision benefits
- Clear career advancement paths
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM tools
- Document interactions and maintain accurate records
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and process improvements
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to type 35+ WPM with accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our San Jose facility
- Pass background/driving record checks
- Must be available for evening/weekend shifts