Job Description
Join SupportHub Solutions as a Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional customer experiences from our Cleveland office. With competitive wages and immediate payment processing, you'll never wait for your paycheck again. Be part of a dynamic team supporting top-tier clients in a collaborative, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities and promote company services
- Maintain detailed knowledge of products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in high-pressure situations
- Strong typing speed (40+ WPM) and computer literacy
- Positive attitude with genuine passion for helping others