Job Description
Join our award-winning customer service team and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional support to local clients in Minneapolis. This role offers immediate start and the opportunity to earn every day while making a real impact in your community.
As a Customer Service Representative at Nexus, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. We provide comprehensive training and a supportive environment where your contributions are recognized daily. If you thrive in dynamic settings and prioritize customer satisfaction, this is your opportunity to grow with us.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, product, and service issues while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with team members to share best practices and improve service quality
- Meet daily performance targets for call resolution and customer feedback scores
- Proactively identify opportunities to enhance customer experience and retention
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings/weekends as needed for coverage