Job Description
Join our award-winning team as a Local Customer Service Representative in Dallas! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of daily pay. Perfect for students, career-changers, or anyone seeking work-life balance. Our modern Dallas office offers collaborative spaces and growth opportunities. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex escalations
- Participate in bi-weekly training and feedback sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience (preferred)
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Valid government-issued photo ID for daily payroll
- Positive attitude and problem-solving mindset