Job Description
Join our award-winning customer service team and experience the freedom of daily pay! We're seeking motivated individuals to provide exceptional support to our diverse client base. As a local Customer Service Representative, you'll be the voice of our brand while enjoying competitive compensation and immediate work opportunities. No hidden fees - just straightforward, reliable pay for your valuable contributions.
Responsibilities
- Handle inbound/outbound customer inquiries across multiple channels (phone, email, chat)
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet/exceed performance metrics including CSAT scores and resolution times
- Collaborate with cross-functional teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced settings while maintaining composure
- Reliable transportation to our DC office (3 days/week onsite)
- Must pass background check and drug screening