Job Description
Join our dynamic team as a Customer Service Representative and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional support to our clients in Raleigh. This contract position offers immediate start and competitive compensation.
Why Choose Us?
• Same-day pay via direct deposit
• Comprehensive training program
• Flexible scheduling options
• Opportunity for advancement
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries and product/service issues
- Document interactions in CRM system with accuracy
- Meet/exceed performance metrics (CSAT, FCR)
- Collaborate with team to improve customer experiences
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Reliable internet connection for remote work
- Flexibility to work evenings/weekends as needed
- Positive attitude and patience under pressure