Job Description
Join ConnectSolutions Inc. as an immediate-hire Chat Support Specialist in Denver! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our live chat platform. Enjoy flexible scheduling, remote work options, and competitive compensation while helping top-tier clients resolve technical inquiries. No experience required—comprehensive training provided to launch your career in customer success.
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time SLA
- Document interactions using Zendesk CRM with precision and attention to detail
- Collaborate with Tier 2 support teams for complex technical escalations
- Participate in weekly performance reviews and training workshops
- Uphold brand voice guidelines while maintaining empathetic communication
- Analyze chat transcripts to identify recurring issues and improvement opportunities
- Adhere to PCI compliance standards for sensitive customer data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce experience a plus)
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-4 concurrent chat sessions
- Comfortable working flexible hours including weekends/weekends
- Basic troubleshooting knowledge for common software/hardware issues
- Must pass background check and pre-employment skills assessment