Job Description
Join our award-winning team as a Customer Service Representative with DAILY PAY OPTIONS! We're hiring passionate professionals in Dallas, TX for our North Carolina expansion team. Enjoy competitive pay, comprehensive benefits, and immediate career growth in a supportive environment.
Why Nexus Solutions?
- Daily pay through our partner app (no more waiting for payday!)
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- Clear advancement pathways to leadership roles
- Modern downtown Dallas workspace with free parking
We're committed to your success with paid training and ongoing mentorship. Apply today to be part of our rapid expansion!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries, service issues, and product questions using CRM systems
- Process payments and update customer accounts with 100% accuracy
- Collaborate with support teams to resolve complex escalations within SLAs
- Document all interactions in Salesforce and maintain detailed case notes
- Meet/exceed monthly KPIs for call quality (CSAT >90%), resolution time, and first-contact resolution
- Participate in quarterly hiring events for North Carolina expansion
Qualifications
- 1+ years customer service experience in call center or retail environment
- Proficient in CRM software (Salesforce experience preferred)
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent conflict resolution and de-escalation techniques
- High school diploma or equivalent (college degree preferred)
- Flexible availability including weekends and holidays
- Spanish bilingual certification a major plus
- Ability to pass background check and drug screening