Job Description
Join our award-winning customer service team and experience the freedom of daily pay! We're seeking passionate Customer Service Representatives in Raleigh, NC to deliver exceptional support while enjoying immediate compensation for your work. This is your chance to build a rewarding career with a company that values your contributions and invests in your growth. Apply today and start getting paid tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge base resources
- Document interactions accurately in customer records and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores, resolution time, and quality standards
- Proactively identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B or B2C environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital/phone environments
- Positive attitude with resilience under pressure
- Must be authorized to work in the US