Job Description
Join CityConnect Solutions and become part of our award-winning customer service team in the heart of San Francisco! We're seeking passionate individuals to deliver exceptional support to local clients with our industry-leading daily pay program. Enjoy financial flexibility with same-day pay for every shift worked while building meaningful connections in your community. No experience required – we provide comprehensive training to launch your career immediately in this high-demand role.
Why Choose Us?
• Same-day pay via mobile app
• Free downtown parking & transit stipend
• Health benefits available after 90 days
• Career advancement opportunities
• Vibrant team culture with quarterly social events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal campaigns during peak business hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience in B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to type 35+ WPM with strong attention to detail
- Comfortable working in fast-paced, metrics-driven setting
- Must pass background check and drug screening
- Reliable internet connection for remote work options