Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of excellence for Oakland residents! We're seeking passionate individuals to deliver exceptional support directly to our community. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to make a real impact right here in your hometown. If you thrive in fast-paced environments and take pride in resolving customer concerns, this is your chance to launch a rewarding career with immediate start!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems (Salesforce preferred)
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex issues
- Identify opportunities to improve customer experience and retention
- Meet/exceed performance metrics (CSAT, resolution time, call volume)
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local market
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays during peak seasons
- Valid CA driver's license for occasional off-site meetings