Job Description
Join our dynamic team as a Customer Service Representative and experience the freedom of daily pay! We're seeking passionate individuals to deliver exceptional support to our clients in Philadelphia and beyond. This full-time role offers immediate start opportunities with competitive compensation and a supportive work environment. Help us build lasting customer relationships while advancing your career in a fast-paced, rewarding setting.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution rates
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience under pressure