Job Description
Join Nexus Solutions Inc. in the heart of New York City for an exclusive Customer Service Representative role with DAILY PAY! We're hosting a hiring event for motivated professionals to deliver exceptional customer experiences while enjoying immediate compensation. No more waiting for bi-weekly paychecks—earn daily for your hard work!
Our NYC-based team thrives on innovation and customer satisfaction. As a key player in our support ecosystem, you'll resolve inquiries, build relationships, and contribute to our 98% customer retention rate. Event details: Date: October 10, 2023 | Time: 10 AM - 4 PM | Location: 350 5th Avenue, New York, NY 10001
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed daily performance metrics (CSAT, resolution time, call volume)
- Identify upsell opportunities for premium service packages
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2C/B2B environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced, metrics-driven settings
- High school diploma or equivalent; associate's degree preferred
- Availability to work flexible shifts (including weekends/holidays)
- Positive attitude with proven conflict resolution abilities
- Authorized to work in the United States