Job Description
Join our dynamic team at Cleveland Connect Solutions as a Customer Service Representative! We're hosting a special hiring event for motivated individuals seeking to start their career in customer service. No prior experience is required—we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a supportive work environment in the heart of Cleveland.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using our knowledge base
- Document interactions accurately in our CRM system
- Meet daily performance metrics (calls handled, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written and verbal)
- Ability to multitask in a fast-paced environment
- Basic computer literacy (typing proficiency a plus)
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Cleveland location
- Must be available for weekday shifts (including evenings)