Job Description
Join our award-winning team in Virginia Beach and transform your career with daily pay opportunities! Coastal Call Centers is seeking motivated Customer Service Representatives who thrive in fast-paced environments. We offer comprehensive paid training, flexible scheduling, and the unique advantage of daily pay through our partnership with Payactiv. As a key member of our support team, you'll help customers resolve inquiries while building valuable skills for long-term growth.
Why Coastal Call Centers?
- Daily pay options available immediately after training
- Industry-leading paid training program (40 hours)
- Health benefits, retirement plans, and advancement opportunities
- Modern facility with free parking and transit access
- Recognition programs for top performers
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professional etiquette
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed KPIs including CSAT scores, handle times, and first-call resolution
- Collaborate with supervisors to improve service quality
- Participate in quarterly skills workshops and certification programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite and CRM tools
- Ability to work flexible shifts (including weekends)
- Pass background check and pre-employment drug screening
- Valid government-issued photo ID for daily pay enrollment