Job Description
Join our award-winning customer support team in Denver and experience the freedom of daily pay! We're hosting an exclusive hiring event for motivated Customer Service Representatives who thrive in fast-paced environments. At Apex Support Solutions, we empower our employees with industry-leading tools and same-day compensation through our innovative payroll system. Enjoy competitive benefits, career growth opportunities, and a supportive culture where your contributions are recognized daily.
What We Offer:
- Daily pay option (access earnings immediately after shifts)
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement and professional development
- Flexible scheduling and remote work options
- Quarterly performance bonuses
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical and billing inquiries with first-call resolution expertise
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in tech or SaaS industry
- Proficient with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (verbal/written)
- Ability to work rotating shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Passion for technology and customer advocacy
- Spanish bilingual proficiency a plus