Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking energetic professionals who thrive in fast-paced environments and want to make a real difference in customers' lives. Enjoy the flexibility of daily pay, comprehensive paid training, and a supportive culture that values your growth. No experience necessary – we'll equip you with all the skills needed to succeed!
Why join us?
- Get paid daily through our innovative pay system
- Receive fully paid training and ongoing development
- Competitive hourly wages plus performance bonuses
- Health benefits, retirement plans, and PTO
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities under pressure
- Reliable transportation to Charlotte-based training center
- Flexible availability including evenings/weekends as needed
- Background check and drug screen required