Job Description
Join our award-winning team in Wichita, KS as a Customer Service Representative and experience the freedom of daily pay! We're seeking energetic professionals to deliver exceptional service while enjoying immediate compensation for your hard work. No more waiting for bi-weekly paychecks – get paid daily through our innovative payment system. Perfect for career changers or those seeking financial flexibility, this role offers comprehensive training, a supportive environment, and real opportunities for advancement.
At DailyPay Careers, we believe your work should be rewarded immediately. As a key member of our customer success team, you'll become the face of our brand, resolving inquiries with professionalism and empathy. Our Wichita hub is known for its collaborative culture and commitment to employee growth. If you're ready to start earning tomorrow and build a rewarding career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns using problem-solving techniques and product knowledge
- Process orders, returns, and service requests with 100% accuracy
- Document interactions in CRM system while maintaining detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or equivalent training
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced digital/voice environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- Must pass background check and drug screening