Job Description
Join our award-winning customer support team and experience the freedom of daily pay! We're seeking empathetic and energetic Customer Service Representatives to deliver exceptional support experiences for our Fortune 500 clients. Enjoy immediate start, flexible scheduling, and performance-based bonuses while making a tangible difference in customers' lives. Our modern Fresno hub offers collaborative workspaces, cutting-edge technology, and a culture that celebrates your growth. No weekends or holidays!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and product questions on first contact
- Document interactions accurately in Salesforce CRM while maintaining PCI compliance
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed KPIs: 90+ CSAT, <120s AHT, 95% quality scores
- Participate in bi-weekly training to master new products/processes
Qualifications
- 1+ years customer service experience in B2C/B2B environments
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional active listening and de-escalation skills
- Available for 4-10pm PST shifts (weekend rotations optional)
- High school diploma; AA degree preferred
- Spanish fluency a major plus for our diverse client base
- Reliable transportation to Fresno hub (remote not available)