Job Description
Join a dynamic team dedicated to delivering exceptional customer experiences. We are seeking motivated Local Customer Service Representatives to join our New York office. We offer a competitive hourly rate with the unique benefit of Daily Pay options, allowing you to access your earnings when you need them most.
We provide comprehensive Paid Training to ensure you have all the tools and knowledge necessary to succeed from day one. If you are looking for a stable career with growth opportunities and a supportive environment, this is the role for you.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Assist customers with product information, account inquiries, and technical support.
- Document all customer interactions and issues accurately in our CRM system.
- Collaborate with team leads and cross-functional departments to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Strong verbal communication and active listening skills.
- Proficiency in using computers and navigating various software applications.
- Ability to work in a fast-paced environment and handle high volumes of calls.
- Reliable internet connection and quiet workspace (if remote hybrid).