Job Description
Are you looking for a rewarding career where your voice matters? Apex Support Solutions is currently seeking a dynamic Customer Service Representative to join our growing team in Phoenix, AZ.
We understand that finding the right job can be challenging. That is why we offer a unique Daily Pay option, allowing you to access your earnings quickly. Plus, we provide comprehensive Paid Training to ensure you have all the tools you need to succeed. If you are a people-person with a passion for helping others, we want to hear from you.
Key Highlights of This Role:
- Daily Pay Options: Get paid the very same day you work.
- Zero Experience Needed: We provide full paid training and mentorship.
- Competitive Hourly Rate: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: Join a team that values work-life balance and employee growth.
Responsibilities
- Answer high-volume inbound and outbound customer inquiries via phone and email with a friendly and professional tone.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Provide accurate information regarding products, services, and account status to clients.
- Document all customer interactions and transactions accurately in our CRM software.
- Collaborate with team leads and cross-functional departments to escalate complex issues and find solutions.
- Stay up-to-date on company policies, procedures, and product updates to provide consistent support.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus, but not required for motivated candidates.
- Strong verbal communication and active listening skills.
- Proficiency with computers and navigating web-based applications.
- Ability to type at least 35 WPM and handle multiple phone lines simultaneously.
- Must be authorized to work in the United States.
- Must be available to work flexible shifts, including weekends and holidays.