Job Description
We are looking for a Customer Service Representative to join our high-performing team in Raleigh, NC. If you are seeking a role that offers Daily Pay and a supportive work environment, this is your chance to advance your career.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients. We pride ourselves on our culture of transparency and employee satisfaction, offering competitive wages and the flexibility you need to balance your life.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and inquiries.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Process orders, returns, and exchanges accurately in the CRM system.
- Document all customer interactions and account updates thoroughly.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or call center operations.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection for remote work options.
- Problem-solving mindset with a focus on customer retention.