Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with daily pay! We're seeking empathetic professionals to deliver exceptional support while working from the comfort of your home. Open to candidates in Sacramento, CA and North Carolina, this role offers competitive compensation and growth opportunities.
Why Join Us? • No more waiting for payday • 100% remote work setup • Comprehensive training provided • Health and wellness benefits • Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Stay updated on product knowledge and policies
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently and manage time effectively
- Previous remote work experience a plus
- Must be authorized to work in the US