Job Description
Join our award-winning call center team in Kansas City, MO! We're hiring immediately for motivated individuals ready to launch their customer service careers. No experience required – comprehensive training provided. Enjoy competitive pay, flexible schedules, and rapid advancement opportunities. Open positions include inbound/outbound customer support, technical assistance, and sales support roles. On-site hiring event happening every Thursday at our downtown KC headquarters. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Meet/exceed daily performance metrics (call volume, resolution rates, CSAT)
- Document interactions accurately in customer databases
- Collaborate with team members and supervisors to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Basic computer proficiency (Windows OS, CRM software)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- U.S. work authorization required