Job Description
Are you looking for a rewarding career with immediate opportunities? Apex Contact Solutions is currently hiring Customer Service Representatives in Washington, DC. We offer a competitive compensation package, including daily pay options, comprehensive paid training, and a supportive work environment. Join a team where your contributions are valued, and your growth is our priority.
Why Apply?
- Get Paid Daily: Enjoy the flexibility of daily pay with our partner payroll system.
- Free Training: No experience required? No problem. We provide full, paid training to get you certified and ready to work.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Don't miss this chance to jumpstart your career in the dynamic call center industry.
Responsibilities
- Handle Inbound & Outbound Calls: Provide exceptional customer support by addressing inquiries, resolving issues, and offering solutions.
- Manage Customer Accounts: Accurately document interactions in our CRM system and update customer profiles.
- Product Knowledge: Stay up-to-date with company products and services to provide accurate information.
- Problem Resolution: Troubleshoot customer concerns efficiently and escalate complex issues to supervisors when necessary.
- Meet KPI Targets: Consistently achieve performance metrics regarding call volume, call handling time, and customer satisfaction scores.
- Build Rapport: Maintain a professional, empathetic, and positive demeanor with every caller.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: Previous customer service or call center experience is a plus but not mandatory.
- Communication: Excellent verbal communication skills with a clear and professional speaking voice.
- Computer Literacy: Basic computer skills and typing proficiency (35+ WPM).
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Reliability: A stable work history and ability to pass a background check.