Job Description
Join our award-winning customer service team in Dallas! We're hosting an exclusive hiring event for motivated individuals seeking entry-level opportunities to launch their careers in customer support. At Global Solutions Inc., we provide comprehensive training, career advancement pathways, and a supportive work culture. Enjoy competitive benefits including health insurance, paid time off, and 401(k) matching. Immediate openings available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office and CRM software
- Must pass background check and drug screening
- Valid Texas ID or driver's license