Job Description
Join our dynamic team as a Local Customer Service Representative in Atlanta, GA! We're seeking passionate individuals to deliver exceptional support during weekend shifts. This role offers competitive pay, comprehensive benefits, and opportunities for career growth while serving your community.
Why Join Us? Enjoy a supportive environment, flexible scheduling options, and the chance to make a real impact. Our Atlanta-based team values diversity, professionalism, and customer-centric excellence.
Special Note: We're hosting a hiring event in Virginia for similar positions! If you're in Virginia and interested in relocating to Atlanta or exploring opportunities, visit our website for event details.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including CSAT scores, call resolution rates, and SLA adherence
- Participate in weekend shift rotations and holiday coverage as required
- Identify process improvement opportunities and contribute to team training initiatives
Qualifications
- High school diploma or equivalent (associate degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to thrive in weekend shifts and adapt to flexible schedules
- Strong problem-solving abilities and conflict resolution expertise
- Attention to detail with data entry accuracy and multitasking capability
- Must pass background check and drug screening